What follows condenses the terms you accept when you register. Where it differs from the full account terms or from the conditions of a particular offer, those documents apply.
Age and identity
Accounts are open to adults of 18 or over, one per person. We verify identity, address and payment method before the first withdrawal, using a photo ID, a recent bill or bank statement and an image of your card. Details that do not match may need further explanation or correction before verification is complete.
Wagering and bets
Welcome offer money is wagered 35 times the bonus amount within 30 days. Bets above £5 are not allowed while wagering is unfinished. A stage of the welcome package needs a deposit of at least £20, and the high-roller first deposit is an alternative to the standard one. Free spins come in daily batches, and their winnings are added to the bonus balance under the same rules.
Deposits
The minimum is £10 by card, e-wallet or Paysafecard, and £20 by Faster Payments, Bitcoin or Ethereum. Paysafecard is for deposits only.
Withdrawals
The minimum withdrawal is £20. Each request may be up to £500, with ceilings of £2,000 a day, £5,000 a week and £20,000 a month at the first VIP level. Money is paid to the method used to deposit.
Closing or pausing
You may take a cooling-off period or self-exclude from your profile. Either one stops deposits and play until it ends.
If something goes wrong
Contact live chat first, at any hour. If the reply does not settle the matter, our complaints process sets out the next steps. Read the current full account terms and the conditions of your chosen promotion before playing.